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Carolyn T. Urbanavage 137 N. Union Street #3 Lambertville, NJ 08530 (609) 397-9159 Objective I am seeking a position within a company with a professional management system focused on maintaining a friendly team atmosphere, providing top level customer service and whose products are manufactured and sold in an earth-friendly manner. Experience Eileen Fisher ~ Short Hills, NJ ~ August 1995 to Present Store Manager ~responsible for all aspects of successfully running a $1.6 million upscale womenĘs clothing store Staffing ~recruiting, training, administering performance reviews Sales & Customer Service Training ~organize monthly staff training meetings ~built loyal customer base and consistently surpass monthly and annual sales goals Marketing ~perform sales analyses to determine inventory needs, product placement, and trend forecasting ~encourage customer feedback to improve Eileen Fisher products ~contribute to retail buying through examination of new product lines and budgets Maintenance ~researching maintenance costs and presenting valuable solutions for a variety of store improvements; including working with visual merchandising and acting as liaison with mall management The Nature Company ~ Princeton, NJ/King of Prussia, PA ~ November 1991 to July 1995 Store Manager ~advanced from Assistant Manager of $2.5 million store to managing my own store with annual sales of over $1 million Staffing ~responsible for restaffing and retraining current staff; which was necessary to bring the Princeton location up to company standards ~personnel management, analysis of sales and implementation of company visuals Customer Service ~mastered the powerful correlation between product knowledge and customer service ~discovered an even greater appreciation for the natural world Armadillo II ~ Elkins Park, PA ~ June 1990 to April 1992 Store Manager ~directly responsible for all daily operations of a individually owned specialty Shoppe ~purchasing store merchandise and supplies, reworking floor furniture and jewelry displays weekly, providing in-home interior decorating service, ran and attended trade shows and ASID shows. Education B. S. - Design and Merchandising; June 1990 Drexel University, Philadelphia, PA Related Interests ~to expand my knowledge and customer service I have previously taken various work related trips (i.e. to our wholesalers in New Mexico and the rainforest of Belize) as well as insuring the knowledge of my staff by subscribing the store to Women's Wear Daily news publication ~implemented a system of recycling at Eileen Fisher ~interested in environmental concerns, participated in Cranford River Maintenance Committee river clean-ups and stream bank restoration ~volunteer at Mercer County Wildlife Rehabilitation Center ~interested in e-commerce development.